Terms & Conditions

Last updated: 14/10/2026

Welcome to the National Coal Mining Museum for England online shop. By placing an order through our website, you agree to the following terms and conditions.

1. About Us

This website is operated by National Coal Mining Museum for England.

If you have any questions, please contact us at:

• Email: shop@ncm.org.uk
• Phone: 01924 848806
• Address: Caphouse Colliery, New Road, Wakefield WF4 4RH

2. Placing an Order

When you place an order through our website, you will receive an email confirming that we have received your order.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order where:

• A product is unavailable.
• There has been an error in pricing or product information.
• Fraudulent or suspicious activity is suspected.

3. Prices and Payment

• All prices displayed on our website are in GBP (£).
• Payment must be made in full before goods are dispatched or made available for collection.
• We reserve the right to change prices at any time without notice.

4. Delivery

We currently offer delivery via Royal Mail Tracked48.

We currently only deliver to addresses within the United Kingdom. Unfortunately, we are unable to process or ship orders to international destinations.

Delivery Times

• Orders are normally dispatched within 7 working days.
• Royal Mail Tracked48 typically aims to deliver within 2-3 working days after dispatch, although delays may occasionally occur.

Delivery Address

Customers are responsible for providing the correct delivery address. We cannot be held responsible for delays or losses resulting from incorrect address details supplied at checkout.

Lost or Delayed Parcels

If your parcel has not arrived within a reasonable timeframe, please contact us and we will assist in raising an enquiry with Royal Mail.

5. Click & Collect

Customers may choose our Click & Collect service at checkout.

Orders are normally available for collection within 2 working days, subject to the opening hours of the Museum.

The museum is open Wednesday to Sunday. Orders placed on days when the museum is closed may take longer to become available for collection.

Example: An order placed on Tuesday will normally be available for collection on Friday.

Once your order is ready, we will send you an email confirming that it is available for collection. Please wait for this confirmation before attending to collect your order.

Collection Period

Orders should be collected within 14 days of the collection notification unless otherwise agreed.

If an order is not collected within this period, we reserve the right to cancel the order and issue a refund less any reasonable costs incurred.

Proof of Collection

Please bring:

• Your order confirmation email, and
• A valid form of identification, if requested.

6. Returns and Refunds

If you change your mind about your purchase, you may return most unused items within 14 days of receiving your order. To be eligible for a return:

• Items must be unused and in their original condition.

• Items must be returned with any original packaging.

• Proof of purchase must be provided.

Non-Returnable Items We cannot accept returns for:

• Personalised or custom-made products.

• Items damaged through misuse.

• Any products specifically stated as non-returnable.

Requesting a Return

If you wish to return an item, please contact us at info@ncm.org.uk within 14 days of receiving your order. We will provide instructions for returning your item. Items may be returned either by post or, by prior arrangement, in person at the museum during normal opening hours. Where an item is returned by post, customers are responsible for the cost of return postage unless the item is faulty, damaged, or incorrectly supplied.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of receipt. Where appropriate, we will offer a replacement, repair, or full refund in accordance with your statutory rights.

Refunds

Refunds will be processed within 14 days of receiving and inspecting the returned item. Refunds will be made using the original payment method wherever possible.

7. Product Descriptions

We make every effort to ensure product descriptions, photographs, and pricing are accurate. However, colours and images may vary slightly depending on device settings.

8. Limitation of Liability

To the extent permitted by law, we shall not be liable for:

• Indirect or consequential losses;
• Delays outside our reasonable control;
• Losses arising from incorrect information provided by customers.

Nothing in these terms excludes rights that cannot legally be excluded under UK consumer law.

9. Privacy

Any personal information provided to us will be processed in accordance with our Privacy Policy.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be published on this website.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.